Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after payment is received, unless otherwise noted on the product page.

Business days are Monday through Friday and exclude holidays.

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

Shipping Times

Delivery times are estimates only and are not guaranteed.

Once an order has shipped, transit times depend on the shipping carrier, destination, weather conditions, and other factors outside our control.

Backorders and Special-Order Items

Some products may be subject to supplier availability, backorder, or special-order lead times.

If an item is delayed due to backorder or supplier availability, we may contact you with an update.

Orders containing backordered or special-order items may ship later than standard in-stock items.

Shipping Carriers

We may ship orders using carriers such as UPS, USPS, FedEx, DHL, or other available shipping services, depending on the item, destination, and service selected at checkout.

We reserve the right to choose the most appropriate carrier for your order unless a specific service is selected and paid for at checkout.

Shipping Charges

Shipping charges are calculated at checkout unless otherwise stated.

Any shipping charges paid at checkout are for outbound shipping only and are non-refundable, except where required by law.

Incorrect Shipping Addresses

It is the customer’s responsibility to provide a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided and the package is returned, the customer may be responsible for additional shipping charges to resend the order.

We are not responsible for delays, losses, or delivery problems caused by incorrect address information entered by the customer.

Lost, Stolen, or Delayed Shipments

Once an order has been shipped and accepted by the carrier, delivery is subject to the carrier’s operations.

We are not responsible for shipping delays caused by the carrier, weather, customs, or other events outside our control.

If a package is marked as delivered but cannot be located, the customer should first check with household members, neighbors, the building manager, or the carrier directly.

If needed, contact us at info@djlightingdiscount.com and we will do our best to assist, but we do not guarantee replacement or refund for packages marked as delivered.

Damaged Shipments

If your order arrives damaged, contact us within 3 business days of delivery at info@djlightingdiscount.com.

Please include:

• your order number

• photos of the item

• photos of the packaging

• a description of the damage

Failure to report shipping damage promptly may affect our ability to assist with a claim.

Split Shipments

In some cases, orders may ship in multiple packages depending on product availability, warehouse location, or packaging requirements.

You may receive multiple tracking numbers if your order ships separately.

International Shipping

If international shipping is offered, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country.

We are not responsible for delays caused by customs processing.

Order Status and Tracking

Tracking information will be provided when available once your order has shipped.

Please allow time for tracking updates to appear in the carrier’s system.

Contact Information

If you have any questions about shipping, please contact us at:

info@djlightingdiscount.com